Property  Management  Services

 

Real Estate

  • Be as specific as possible in explaining the maintenance issue so that we can accurately inform the property owner or vendor about the issue.
  • We do not give vendors keys to your property and you will need to make arrangements with the vendor for a time to meet. Remember that failure to show at an appointment can mean a charge to you.
  • Non-emergency repairs are done during normal business hours (8:00 a.m. to 5:00 p.m., Monday through Friday).
  • If you do not hear from the vendor within a reasonable time period, call our office and inform the maintenance department that the vendor has not contacted you.
  • If you have still have trouble after a repair has taken place, call our office and inform us that you had a recent repair but there is still a problem. Recent repair means within the last 60 days and pest control work means within 30 days.
  • If you fail to report an unsolved recent repair, and there is further damage or expense, you may be responsible for the cost.
  • We know that repairs are an inconvenience, so we promise to address them diligently. We appreciate your patience and cooperation.
  • Please be aware that we work at the direction of the property owner and some repair requests may be denied. We will make every effort to communicate your requests to insure that the property you rent meets all safety and habitability requirements.

Schedule a Repair in Seconds



If you're experiencing a maintenance issue within your rental home, please complete the on-line maintenance request form to the right as soon as possible. Your request will be sent to our Maintenance Supervisor immediately, who will begin working on resolving the problem. 

Should you be faced with an emergency repair situation, please call our office: (910) 691-3151.

CALL US (910) 691-3151

CENTURY 21

Sterling

Maintenance

Request Form

Emergency Procedures
In case of a medical, fire or other emergency situations that could involve immediate peril to you or someone surrounding you, please call 911. 

Submitting Maintenance Requests